4 Unfortunate Carpet Cleaning Rip Offs - Pomona, CA

Are you now convinced that you need to consider cleaning your carpets? Now comes the hard part... choosing a company. But there are so many companies, and so many cleaning methods, and so much misinformation. How do you choose the right one? To make matters worse, some cleaning professionals are ripping people off! In fact, a lot of cleaning companies are downright unethical. They are not trained carpet cleaning professionals, nor are they IICRC certified. A lot are just trained in high pressure sales.

The following information below are some pointers that we would like to provide you with so that you can make an informed and educated decision:

Choosing a company solely by price does not work. The truth is, when we invest wisely, we get what we pay for. If you call the cheapest company you can find, you subject yourself to uneducated, uninformed, and sometimes down-right unscrupulous cleaners. It only make sense that the cheapest company has to cut costs by using cheap cleaning agents, cheap cleaning equipment, and cheap personnel spending as little time as possible cleaning your carpet. Is that really going to solve all the problems we have mentioned? Of course not. Just get the best value for your investment.

You will find our prices reasonable, and our services extraordinary.

Trying to do it yourself is a waste of money and time. Sure, you can rent a machine or buy one, but how much of those contaminants and sticky, oily soils do you think it will really get out? If it worked one-tenth as good as our MONSTER state-of-the-art truck mounted system, we would never have spent that money. At the same time, if you have to call in sick at work because you are sore from fighting with a carpet that is still wet long after you get better, you stand to lose more money than you could allegedly save.


To some degree, all of us are attracted by low price because we want to work within a budget. But some carpet cleaners use price as the bait for their false and misleading advertising. They offer a cheap price.. like $79.95 for a basic cleaning--and then, once they're in your home or office, they pressure you into buying "add-ons".

It's as if you were buying a car and found out that the dealer was charging you extra for the tires and steering wheel.

Professional carpet cleaning is not as cheap as some unethical carpet cleaners would like you to believe, and these specials may not solve any problems related to odor or annoying stains. Their basic price may not even include complete cleaning and source removal!


Professional carpet cleaning should include all of the system. Unfortunately, unethical carpet cleaners often use a "basic" cleaning as a bait-and-switch technique.

Here is how it is done: First, they "bait" you with a basic cleaning at an unbelievably low price. Then, when you call, they try to "switch" you to a more complete, and more expensive, service.

They call it their dual process system . If you don't fall for their switch--and choose their basic service--you'll likely receive poor workmanship and they will not guarantee their work.

RIP-OFF # 3: I am the only one who uses this exclusive process.

If this process was the best, wouldn’t the manufacture want to sell as much as possible of this system to all cleaners?

First, to make as much money as possible, and second to offer the very best equipment to the general public.

The real story goes more like this - carpet cleaners saw the equipment and decided it wasn’t very good. So chances are the reason he has it is because nobody else wants it.

RIP-OFF # 4: One method of carpet cleaning is as good as another.

No. You can choose from two primary methods: Dry cleaning or hot water extraction.

First,  I will explain dry cleaning. Many people believe that dry cleaning your carpet is like dry cleaning your clothing. This is not true. All carpet cleaning methods use water in one form or another. Here are three methods of dry cleaning carpet. 

When a carpet cleaning uses dry foam, he applies shampoo to your carpet, allow it to dry, and then sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum?  This method can leave a residue in your carpet, which is one reason dry foam is not very effective.

The dry-chem method is similar to dry foam. The major difference is that when dry-chem is used, the company sets a large cotton bonnet on your carpet. After the bonnet is saturated with soil, another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the soil out of your carpet. Like dry foam, it is not very effective. 

The dry-compound method spreads an absorbent mixture that looks like wet sawdust all over your carpeting. Then the machine brushes the mixture into the carpet, which in theory causes soil to absorb into the mixture. When the mixture has dried, a vacuum cleaner sucks the material out of the carpeting. Because the carpet is not rinsed in any way, this method is not very effective. 

The second carpet cleaning method is called hot water extraction. This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is also referred to as steam cleaning even though steam is not used.

Shaw Industries, the world's largest carpet manufacturer, recommends hot water extraction and you can choose from two different types: Portable extraction, which is done with a small machine, or truck mount extraction, which means the large cleaning machine is mounted in a truck or van. 

Not surprisingly, the truck mount extraction cleans much better because it heats the water to a higher temperature, and shoots the cleaning solution into the carpet at a higher pressure, which breaks up the soil, bacteria, and pollens. Then the machine uses high suction to draw the soil out of the carpet. This is the method my company uses.

No question, the most effective way to clean carpeting is with a hot-water unit mounted in a truck. It's the most powerful cleaning machine on the market and the only machine that thoroughly cleans your carpet of soil, harmful bacteria, fungus, chemicals, pollens and tobacco residue

Methods that use cold and even warm water removes the soil, but it is not as effective as the hot-water truck mount method.

Some people believe that hot water damages your carpet, but this is not true. By washing and then rinsing your carpet with hot water, we clean your carpet completely, in the same way that the person who showers and then rinses off the soil and soap will be much cleaner than the person who takes only a sponge bath

Price is what you pay. Value is what you get. When you select an tile and grout cleaner, you'll choose from a wide variety of capabilities and prices.

Not surprisingly, having your hard surfaces thoroughly cleaned by a professional costs more than doing it yourself. If you are going to use the cheapest cleaner to do the job, you may actually be better off doing it yourself.

On the other hand--if you want your hard surfaces thoroughly and reliably cleaned--then you have to have it cleaned by a skilled, qualified technician.


If all you want is a quick splash and dash cleaning--then I respectfully ask that you call another company. But, if you want to protect your surfaces, and the investment you made, then you're invited to call me.


I want you to be super-pleased (in fact, delighted) with every tile and grout cleaning job I do. So, every job comes with my iron-clad, risk-free, guarantee.

What does this mean? Simply this: If you aren't happy with my work, I'll re-clean the area for free. And, if you still aren't pleased, you get all your money back, no questions asked.

Many companies don't guarantee their work, but I feel nothing is more important than your complete and total satisfaction. I stand behind every job 100%.

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