Your Consumer's Guide to Professional Carpet Cleaning - Ontario, CA


Choosing a carpet cleaner for your home or business in Ontario, California is not easy.

Why? Because you are bombarded with misleading advertising, confusing claims, and simply bad information. Or worse, no information at all.

From super-low prices and high-pressure sales--to unqualified technicians and near-worthless methods--how do you ever find a qualified, competent, professional carpet cleaner? You start by reading this Consumer's Guide.

In this fact-filled booklet, you'll discover how to avoid carpet cleaning rip-offs, four mistakes to avoid when choosing a carpet cleaner, and five steps to fluffy, clean surfaces.

I have been in the Cleaning Service Industry for over 23 years. I have dedicated my business to helping home and office owners get the highest return from their hard surface investment. I welcome your inquiries and will gladly answer your questions over the telephone. I wrote this guide to help you better understand carpet cleaning. Now, with this information, you can make an informed, intelligent decision.



To some degree, all of us are attracted by low price because we want to work within a budget. But some carpet cleaners use price as the bait for their false and misleading advertising. They offer a cheap price.. like $79.95 for a basic cleaning--and then, once they're in your home or office, they pressure you into buying "add-ons".

It's as if you were buying a car and found out that the dealer was charging you extra for the tires and steering wheel.

Professional carpet cleaning is not as cheap as some unethical carpet cleaners would like you to believe, and these specials may not solve any problems related to odor or annoying stains. Their basic price may not even include complete cleaning and source removal!


Professional carpet cleaning should include all of the system. Unfortunately, unethical carpet cleaners often use a "basic" cleaning as a bait-and-switch technique.

Here is how it is done: First, they "bait" you with a basic cleaning at an unbelievably low price. Then, when you call, they try to "switch" you to a more complete, and more expensive, service.

They call it their dual process system . If you don't fall for their switch--and choose their basic service--you'll likely receive poor workmanship and they will not guarantee their work.

RIP-OFF # 3: I am the only one who uses this exclusive process.

If this process was the best, wouldn’t the manufacture want to sell as much as possible of this system to all cleaners?

First, to make as much money as possible, and second to offer the very best equipment to the general public.

The real story goes more like this - carpet cleaners saw the equipment and decided it wasn’t very good. So chances are the reason he has it is because nobody else wants it.

RIP-OFF # 4: One method of carpet cleaning is as good as another.

No. You can choose from two primary methods: Dry cleaning or hot water extraction.

First,  I will explain dry cleaning. Many people believe that dry cleaning your carpet is like dry cleaning your clothing. This is not true. All carpet cleaning methods use water in one form or another. Here are three methods of dry cleaning carpet. 

When a carpet cleaning uses dry foam, he applies shampoo to your carpet, allow it to dry, and then sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair, allowing it to dry and then removing the shampoo from your head with a vacuum?  This method can leave a residue in your carpet, which is one reason dry foam is not very effective.

The dry-chem method is similar to dry foam. The major difference is that when dry-chem is used, the company sets a large cotton bonnet on your carpet. After the bonnet is saturated with soil, another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the soil out of your carpet. Like dry foam, it is not very effective. 

The second carpet cleaning method is called hot water extraction. This is a fancy way of saying that a hot water cleaning solution under high pressure is forced into the carpet and then sucked out of the carpet. This method is also referred to as steam cleaning even though steam is not used.

Shaw Industries, the world's largest carpet manufacturer, recommends hot water extraction and you can choose from two different types: Portable extraction, which is done with a small machine, or truck mount extraction, which means the large cleaning machine is mounted in a truck or van. 

Not surprisingly, the truck mount extraction cleans much better because it heats the water to a higher temperature, and shoots the cleaning solution into the carpet at a higher pressure, which breaks up the soil, bacteria, and pollens. Then the machine uses high suction to draw the soil out of the carpet. This is the method my company uses.

No question, the most effective way to clean carpeting is with a hot-water unit mounted in a truck. It's the most powerful cleaning machine on the market and the only machine that thoroughly cleans your carpet of soil, harmful bacteria, fungus, chemicals, pollens and tobacco residue

Methods that use cold and even warm water removes the soil, but it is not as effective as the hot-water truck mount method.

Some people believe that hot water damages your carpet, but this is not true. By washing and then rinsing your carpet with hot water, we clean your carpet completely, in the same way that the person who showers and then rinses off the soil and soap will be much cleaner than the person who takes only a sponge bath

Price is what you pay. Value is what you get. When you select a carpet cleaner, you'll choose from a wide variety of capabilities and prices.

Not surprisingly, having your soiled carpet thoroughly cleaned by a professional costs more than doing it yourself. If you are going to use the cheapest cleaner to do the job, you may actually be better off doing it yourself.

On the other hand--if you want your carpet thoroughly and reliably cleaned--then you have to have it cleaned by a skilled, qualified technician.


If all you want is a quick splash and dash cleaning--then I respectfully ask that you call another company. But, if you want to protect your surfaces, and the investment you made, then you're invited to call me.


I want you to be super-pleased (in fact, delighted) with every tile and grout cleaning job I do. So, every job comes with my iron-clad, risk-free, guarantee.

What does this mean? Simply this: If you aren't happy with my work, I'll re-clean the area for free. And, if you still aren't pleased, you get all your money back, no questions asked.

Many companies don't guarantee their work, but I feel nothing is more important than your complete and total satisfaction. I stand behind every job 100%.

I'll be happy to answer any questions you have, provide you with an estimated price over the phone, or come into your home/office and give you a free written estimate--without cost or obligation of any kind.

THANKS AGAIN for reviewing my new Consumer's Guide to Professional Carpet Cleaning. I hope you found this information helpful.

If you have any questions or comments, please call me at 1 800 848-8385

I've dedicated my business to consumer education and service. I'll be pleased to help you in every way. I look forward to your call.

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